Sibylle Colaisseau
Activity overview
Latest activity by Sibylle Colaisseau-
Sibylle Colaisseau created an article, 💡 How to open a ticket to Netrivals support ?
The Help Center did not provide you with the answer you were looking for?The Netrivals Support Team is there to help! To create a ticket, click on "Submit a request" at the bottom of the home page ...
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Sibylle Colaisseau created an article, 💡 How to choose the impact of my Support request?
In order to prioritize urgent matters, you will be asked to evaluate the impact of your request.Please consider that the impact will be revised by Netrivals if found not accurate. Impacts: Limited ...
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Sibylle Colaisseau created an article, 💡 How can I manage my support requests?
To access your Netrivals request account and read your requests history, you have to sign in. Once you’re connected, you’ll find your tickets history under « My support tickets »: There, you will ...
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Sibylle Colaisseau created an article, 💡 How do I add a recipient in copy to my support tickets?
To add a recipient in copy to your support tickets, you must first be logged in to the Help Center. Once logged in, you will find a CC field on the request creation form: As well as a CC field ...
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Sibylle Colaisseau created an article, 💡 What do the statuses of my support tickets correspond to?
The statuses of your support tickets correspond to the processing status of your request and are as follows: Open status: This means that the ticket is being processed by the Netrivals teams...
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Sibylle Colaisseau created an article, 💡 What do the emojis in the article titles correspond to?
An emoji in the title indicate that it's a specific type of article: 💡 This article is in Q&A format: it consists of short answers to very specific issues, particularly raised with our customer sup...
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Sibylle Colaisseau created an article, 💡 How to change the language of the Help Center?
The language of the Help Center interface can be changed from each page.Click on the language selection button located at the top right of the screen (see screenshot).Then select the language you w...
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Sibylle Colaisseau created an article, 💡 How to search for information in the Help Center?
Search from the HomePage Use the Search bar.Suggestions are provided in the list below. Click on "Search" to reach the full list. Search from a guide Search bar is available in the top of all arti...
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Sibylle Colaisseau created an article, 💡 How to sign in to the Help Center?
To be able to connect to the Help Centre, you must already have interacted once with our support department via https://help.netrivals.com/. Click on the "Sign in" button and enter your credentials...
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Sibylle Colaisseau created an article, 💡 How to subscribe to updates from the Help Center?
On each chapter, you have a "Follow" button.By clicking on it, you will receive email notifications for any new article published in that chapter. Please note that it is necessary to subscribe to ...