Sibylle Colaisseau
Activity overview
Latest activity by Sibylle Colaisseau-
Sibylle Colaisseau created an article, The Lengow E-Commerce Suite
Lengow's mission is to deliver best-in-class intelligent e-commerce solutions for brands and retailers, leveraging product and market data to drive profitable growth. Accelerate your sales across t...
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Sibylle Colaisseau created an article, 🎓 Webinars / Master Classes
To access all the webinars/MasterClasses on this section, please log in to the Help Center! 🎓 Netrivals - Basic Training 🎓 Netrivals - Optimizing your Black Friday campaign with Dynamic Pricing 🎓 N...
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Sibylle Colaisseau created an article, 🤖 Get help from the Lengow Bot
Netrivals has introduced a new AI-powered tool called the "Lengow bot" in its Help Center. This chatbot is designed to help users find answers quickly and efficiently. It uses advanced AI technolog...
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Sibylle Colaisseau created an article, 💡 How to open a ticket to Netrivals support ?
The Help Center did not provide you with the answer you were looking for?The Netrivals Support Team is there to help! To create a ticket, click on "Submit a request" at the bottom of the home page ...
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Sibylle Colaisseau created an article, 💡 How to choose the impact of my Support request?
In order to prioritize urgent matters, you will be asked to evaluate the impact of your request.Please consider that the impact will be revised by our team if found not accurate. Limited - I have...
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Sibylle Colaisseau created an article, 💡 How can I manage my support requests?
To access your Netrivals request account and read your requests history, you have to sign in. Once you’re connected, you’ll find your tickets history under « My support tickets »: There, you will ...
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Sibylle Colaisseau created an article, 💡 How do I add a recipient in copy to my support tickets?
To add a recipient in copy to your support tickets, you must first be logged in to the Help Center. Once logged in, you will find a CC field on the request creation form: As well as a CC field ...
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Sibylle Colaisseau created an article, 💡 What do the statuses of my support tickets correspond to?
The statuses of your support tickets correspond to the processing status of your request and are as follows: Open status: This means that the ticket is being processed by the Netrivals teams...
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Sibylle Colaisseau created an article, 💡 What do the emojis in the article titles correspond to?
An emoji in the title indicate that it's a specific type of article: 💡 This article is in Q&A format: it consists of short answers to very specific issues, particularly raised with our customer sup...
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Sibylle Colaisseau created an article, 💡 How to change the language of the Help Center?
The language of the Help Center interface can be changed from each page.Click on the language selection button located at the top right of the screen (see screenshot).Then select the language you w...