In order to prioritize urgent matters, you will be asked to evaluate the impact of your request.
Please consider that the impact will be revised by our team if found not accurate.
Limited - I have a question on how to use the platform, a setup advice, or I want to request an evolution.
Ex Lengow: Do you offer this feature on the Marketplace? How to make an exclusion rule? How to push a price with a 30% discount?
Ex Netrivals: Example: How do I set a minimum margin on Dynamic Pricing? Why is my competitor not being considered? Why do I have a negative margin?
Moderate - My business is affected on a limited scope of products or orders / is not currently affected by this request but will become serious if I don't find a solution. I need help on an error message.
Ex Lengow: I have an error message on some of my products that I can't solve and I can't publish them
Example Netrivals: The price/stock of my competitors or Dynamic Pricing is incorrect on certain products.
Major - My business is partially affected by a software anomaly, with a potential loss of revenue, but the application can be used partially or overall with a workaround.
Ex Legow: I can't update my stock ; I have not received some orders into my back office…
Ex Netrivals: The price/stock of my competitors or Dynamic Pricing is incorrect for the majority of products, but I do not use Netrivals data for real-time price updates.
Critical - My entire business is affected by a critical software anomaly, including immediate and global loss of revenue, with no workaround available.
Ex Lengow: I am not receiving any orders / APIs are no longer responding
Ex Netrivals: The APIs are no longer responding. The price/stock of my competitors or Dynamic Pricing is incorrect for a significant number of products, and I use Netrivals data for real-time price updates.
