💡 How to choose the impact of my Support request?

In order to prioritize urgent matters, you will be asked to evaluate the impact of your request.
Please consider that the impact will be revised by Netrivals if found not accurate.


Limited - I have a question on how to use the platform, a setup advice, or I want to request an evolution.

Moderate - My business is affected on a limited scope of products / is not currently affected by this request but will become serious if I don't find a solution. I need help on an error message.

Major - My business is partially affected by a software anomaly, with a potential loss of revenue, but the application can be used partially or overall with a workaround.

Critical - My entire business is affected by a critical software anomaly, including immediate and global loss of revenue, with no workaround available.


Articles in this section